Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. Concierge Job Description What is a Concierge? A large aspect of communication is the ability to listen and evaluate. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that … This could be something as simple as a brochure, pamphlet or map of the city. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. As a Concierge, you will be the first step in each resident’s customer service experience. Concierge job description Job Ads. The concierge should be knowledgeable about the company and what it offers to guests. The concierge typically can make travel plans for guests that include car rentals or limousine service to and from an exhibit or show. These can be as mundane as finding a specific brand of cigar or coffee to ordering flower gifts. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. Multitasking abilities, interpersonal and communication skills. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. What Are the Courses in a Bachelor's Degree in Hotel Management? Hotel Operations Manager: Career and Salary Facts. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. Why wasn't this page useful? Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. A concierge provides a variety of services to guests. Soiled towels, robes and slippers are picked up and replacements are added neatly to the shelves. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. What is the Job Description of a Concierge. Description - Skills - Education - Trends. Hotel Concierge job profile What Are the Requirements for a Doctor of Ministry Studies Degree? All rights reserved. You must be able to multitask and prioritize. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Or arrange a cab to the airport. 3) Make travel arrangements for sightseeing and other tours. The position can also be maintained by a security guard over the late night shift. You order tickets for music or theatre shows and provide directions to these events. CONCIERGE DUTIES AND RESPONSIBILITIES: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Jewelry and apparel also fall under this type of service as does making flight and other hotel arrangements. Which Schools Offer Interior Design Programs near Las Vegas, NV? Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). It's the concierge's responsibility to read between the lines and ask the right questions. Chief Concierge Job Description - Jooble. Assisted in providing customer service and data entry for nursing. The most important skill needed in order to be a concierge is communication. The concierge is responsible for diligently putting desk supplies away so that the area appears organized. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. The primary goal of a concierge is to ensure guests have a pleasant experience. Organizational: Organization is a must for someone in this position. ️ Check out our Complete List (500+) of Job Description Templates!. Provides guests with information about attractions, facilities, services, and activities in or outside the property. This Hotel Concierge job description template includes the list of most important Hotel Concierge's duties and responsibilities.It is customizable and ready to post to job boards. If you enjoy helping people and you have a knack for getting things done, this can be an excellent career choice. Multi-tasking skills: Concierges must be able to do several things with constant interruptions. Additionally, the candidate lists three details for each job to further demonstrate capability. What's the Curriculum of a Hotel Management Associate's Degree? Hotel Concierge Job Descriptions. Research what it takes to become a concierge. The concierge is the hotel's frontline employee to fulfill the guests' requests and answer their questions, which typically are requests for information about the hotel's facilities and services. Tickets to sporting or other events may also be some of the guest requests that the concierge handles. You order tickets for music or theatre shows and provide directions to these events. To start your search for concierge jobs, you may want to visit the hospitality section of popular job listings including: You should also look for concierge jobs directly with employers. Some hotels even have part time positions available. A great job description starts with a compelling summary of the position and its role within your company. Manage schedules and people: Keep up with guest schedules and remind guests of appointments. All Rights Reserved. Offering such services is as much a win for owners as is it for renters. According to the Bureau of Labor Statistics (BLS), the annual income range for a concierge is between $29,030 to $43,070, depending on the industry and location. Isabelle Hogan, chef concierge at … Special outings and even serving as an administrative assistant in setting various appointments may be part of the job requirements for concierges in exclusive resorts. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Concierge job summary. Concierge Job Description According to O*NET Online, hotel concierges provide guests with highly specialized services meant to improve guest experiences ( www.onetonline.org ). Customer service: A concierge needs the ability to meet and exceed guests' expectations and provide services they need. Concierges act as the first point of contact between guests and an organization. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. For comparison, the national average salary for concierges was $33,550. We will cover the details about the job of a concierge, including salary, training, duties, and more. Most hotel concierges have a sort of built-in network through the hotel. For example, a corporate concierge handles both business and personal travel arrangements for busy professionals. Knows all essential aspects of our resort or hotel operations. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Description. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. You will be … She also replenishes the lounge area with snacks and drinks and makes sure the the waiting areas are clean and inviting. A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. A concierge (kaan-see-ehrzh) works at a luxury hotel. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Your responsibilities will draw on a wide variety of skills and experience ranging from customer service, marketing and social media, sales, concierge and business services, billing, reception, and even security…In Property Management, you will be assisting the Property Manager in AP/AR accounting for multiple commercial properties, as well as helping sign up new tenants, set up new tenant and vendor … Other skills that a concierge should have include: The guests look upon the concierge as a font of information. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. What Are the Education Requirements for a Hotel Management Career? They ensure that guests have a positive experience during their stay. © 2006-2020 LoveToKnow, Corp., except where otherwise noted. Or even figure out how to pull off a skydiving wedding for a couple of guests. Not all guests are good at communication and some might not be able to adequately express their concerns and needs. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. They must be available to work late hours or night shifts. What Is the Top School for a Bachelor's Degree in Psychology? Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. Concierges work in the hospitality industry, usually in hotels. Some hotels even have part time positions available. They work either at the front desk or in another office. Because spa-goers first visit the concierge desk, it must be tidy at all times. include working scheduled shifts each week and dealing directly with guests The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. A great job description starts with a compelling summary of the position and its role within your company. You provide information on the surrounding area, including restaurants, nightlife and shopping. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. Our company is looking for a Chief Concierge to join our team. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Concierge Job Summary We are looking for an experienced and reliable concierge to join our company. A key responsibility for the concierge is communication with the guest. What Skills are Taught in a Hotel Management Certificate Program? Upscale resorts and hotels offer more high-end concierge services that cater to every whim of their guests. The concierge accommodates the guests' requests within the guidelines of the employer for which the concierge works. Responsibilities: Attend Front of House/Hotel meetings, as required; Maintain good communication and working relationships with all hotel areas; Set Departmental objectives, work schedules, budgets, policies and procedures; Concierges are typically employed by the travel industry. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job … Answers for Strength and Weakness Interview Questions, 25 Creative Ways of Remembering Loved Ones at Christmas. A concierge serves as a personal assistant for hotel guests. Being a concierge can be an exciting and challenging position. Regardless of information available through technology, many people prefer the personal touch of a concierge being available. Bookings and reservations to events, restaurants and various outings may be requested by guests. Your summary should provide an overview of your company and expectations for the position. A large aspect of communication is the ability to listen and evaluate. Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests. What Are the Duties of a Concierge? A simple google search will return a bevy of property management staffing posts looking for apartment concierge job seekers. Posted: (1 months ago) chief concierge job description Template. Makes guest reservations for air or other forms of transportation when requested. What Will I Learn at Hotel and Resort Management School? Concierges are responsible for being the point of contact for hotel guests who seek guidance and assistance during their stay. Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. Use it to save time, attract qualified candidates and hire best employees. The most important skill needed in order to be a concierge is communication. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. A concierge provides guests with information about locations and services outside of the hotel. Learn.org. Concierge Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Making special arrangements and reservations for guests makes a big part of … While completing post-secondary training in the hospitality and tourism industry may help prepare an individual for this type of job, formal training is not necessary. The concierge serves guests of an apartment building, hotel, or office building with duties similar to those of a receptionist. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants. Corporate concierges are a specialized type of concierge. In medieval times, the concierge was an officer of the king who was charged with executing justice, with the help of his bailiffs. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. Concierge job summary. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Please help us improve. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Best Online Bachelor's in Information Technology (IT) Degree Programs, Best Online Schools for Administrative Assistants, Best Cyber Security Certification Programs Online, Counseling Psychology Master's Degree Programs, Becoming a Professional Writer: Career & Salary. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. They often have a high school diploma and learn on the job. Many concierges are promoted from within a company, having worked various jobs that gave them the necessary skills. actual responsibilities of a concierge will vary depending on where they work As a concierge, you act as the personal assistant for guests at a hotel. Some guest requests are simple, such as directions to a particular event or area in the city. Recordkeeping: May need to maintain guest records and supervise hotel staff members. They may book services for guests, such as transportation and activities. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. The concierge interacts with customers either by telephone or in-person. The most common employers are the hotel industry, resorts, casinos and cruise ships although other industries, such as assisted living facilities and niche markets employ concierges. They're responsible for the daily operations of hotels, motels and related establishments. 1,341 Director of Concierge Services jobs available on Indeed.com. Online Bachelor's Degree in Hotel Management. Salaries for concierges vary greatly according to location. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. Your summary should provide an overview of your company and expectations for the position. On a given day, the concierge might make dinner recommendations and reservations. The concierge has a wide range of resources available to guests. You provide information on the surrounding area, including restaurants, nightlife and shopping. A concierge is always polite, flexible and accommodating. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. © Copyright 2003-2020 The concierge interacts with customers either by telephone or in-person. Concierge Job Description, Duties & Info. More importantly, a concierge has firsthand knowledge of the local area and facility and can make recommendations about activities or local businesses such as restaurants. Apply to Concierge, Guest Service Agent, Director of Food and Beverage and more! The job of a Concierge may involve being on shifts and working on any day of the week. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. (2020) Posted: (2 days ago) The position of a concierge is for you if you like working with people and can quickly and easily solve problems. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. Fulfill a request placed by a client, visitor, guest, or tenant education! Placed by a security guard over the late night shift part of … concierge job summary we are looking a! 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