If you try to travel while a ban is in force, we will refuse to carry you and you will not be entitled to any refund. f) Please note that our main airline, Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. If you have paid a deposit and the balance becomes due if you don't pay the balance [even though you know the flight will not take place in the present circumstances] you will have deemed to have cancelled it and will not be entitled to a refund. The EC are looking at amending the EC261 clause from saying refunds within 7 days to allow for the issue of vouchers or credit . Withdrawn flights | Jet2.com Refund Terms and Conditions - Jet2.com Don't despair, you still have options! If the airline has cancelled your flight and you're due a refund, the next thing you need to do is make a good faith effort to contact the airline and request it. JET2 has extended the cancellation of holidays to the Canary Islands as Spain remains on the UK's quarantine list. Jet2 had previously cancelled its flights to mainland Spain and the Balearics until 11 February, but this date has now been pushed back further for all destinations. Jet2, EasyJet, Ryanair and TUI massive changes as flights ... Friday, 10th July 2020, 5:44 pm. Home Page / Withdrawn flights. I dare say that if people contacted them then they would try to persuade them to take a voucher of amend the booking. Holiday firm Jet2 promises end to family's flight refund fiasco. Tried to phone was on hold for 45minutes and then my call was ended.Emailed a complaint, no reply. Best and worst airlines for paying refunds named including ... Jet2 Refunds - Air Travel Message Board - Tripadvisor If needed the lead person can also contact Jet2 's Pre-Travel Services to cancel their booking. If you require any further assistance please contact a member of our friendly Red Team at the airport. Just go to the Activity/Recent Activity page of your PayPal account and select the transaction. Jet2 were refunding cancelled flight only bookings automatically, without the need to contact them. Passenger rights are important! "I called customer services as soon as our flight was cancelled and the refund was on my card that afternoon," writes ME of . However, According to Jet2's cancellation policy, if you choose to cancel your flight of your own accord the airline will "not provide any refund". Knowing your refund rights has never been more crucial when booking a holiday - we explore the latest policies from British Airways, Ryanair, easyJet, TUI, Jet2 and Virgin Atlantic If flights are cancelled by us and we aren't able to offer a suitable alternative Jet2.com flight, we'll refund you back to the payment card used to make the original booking. We accepted that Jet2 would not refund our fares, but found it odd that . We seem to have had the deposit amount refunded to the Credit Card it was paid from but the balance hasn't (yet) been refunded to that Credit card (a different one. When a company is in breach of contract and doesn't provide a refund, the credit card company is equally liable. Contact Jet2 on phone or email Important Note: The cancellation fees are dependent on when the Jet2 offices receives the cancellation confirmation. The airline instead advise "changing the name on your booking to someone else who can travel in your place and/or to consider changing the dates of travel" - but this would also incur an . Re: Jet2 Flight refunds. Jet2 has cancelled flights and holidays to Cyprus due to the mandatory tests on arrival Credit: AFP or licensors. Jet2. Holiday firm Jet2 promises end to family's flight refund fiasco. When travelling in, to and from Europe, there is a body of legislation that grants you the right to be compensated when your flight has been delayed, cancelled, overbooked or if your schedule has been changed. Jet2 Flight refunds - PayPal Community The couple went online but found the only available flight to be €1,800 (£1,592). 30 March 2020 at 12:09PM. Today we have been advised that there will changes to the flight times and days along with the length of our stay, but they cannot yet provide precise details. If your flight is cancelled, you are entitled to a full refund and you can choose to receive that refund in cash rather than as a voucher. An airline should refund the money within seven days . Booked to go away for 13 of us, for a special occasion to Spain in 16th April. Please note, all our scheduled flights are non-refundable. Cancelled flights. We use these technologies to see how you use our websites and apps. Zander and Caroline Mears were expecting to have the £1200 they spent on holiday . According to my travel agent there is a new rule in place that all travel companies are now offering a voucher to rebook the holiday, no refunds are given. You can either apply for a cash refund or change the cancelled flight for free. Plus, if you amend your booking to a new holiday departing before 31 March . Alternatively, Jet2 is offering the following options: If your holiday is no longer going ahead due to the coronavirus (COVID-19) outbreak, you can amend your booking without paying an admin fee. which include a full refund. I'd just like to say Well done Jet2 for refunding my money. We and our advertising suppliers use these technologies to personalise the advertising you see. These state you're entitled to choose between: The holiday operator added that they are unable to issue refund credit notes to their customers. If your package holiday is cancelled you're entitled to a full refund. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back that day. Flight only appears to be refund but package appears to be "ring us if you want a refund". ^This all happened November 20th, 2013. Amend or cancel your flight (s) You can amend your flight (s) admin-fee-free* or cancel and request a full refund** if: In the seven days before your outbound departure date, the UK Government enforces hotel quarantine (i.e. Jet2 flight changes and cancellations. You can login online and change dates for your cancelled flights very easily. Please note, if you receive reimbursement for your flight via other means, this Refund Credit Note (or any flight booked using this Refund Credit Note) will be voided without further notice. According to the government's transport secretary , people can "start to think" about booking overseas summer holidays. They're all return flights for my dad, who lives in Germany and had come to visit us - Jet2 can count themselves lucky, at least I am not after a refund for hotel and meal costs. Joke this is not. Meanwhile, budget airline EasyJet said it is reviewing . 1.11 But a statement from Jet2 this afternoon said: "Following the latest government advice regarding travel to Mainland Spain from the UK, we have taken the decision to suspend our flights and holidays programme to Costa de Almeria, Alicante, Malaga and Murcia from 28th July up . Health Coronavirus Jet2: what is the airline's holidays refund policy 2021 - as all flights and trips are cancelled until 1 July The holiday provider cancelled all flights and holidays until 1 . Jet2 were refunding cancelled flight only bookings automatically, without the need to contact them. not happy with jet2. JET2 and TUI have cancelled hundreds of flights to Spain as the coronavirus crisis continues to mount. I've not heard back from Jet2 either - I put in a refund request by email for 4 flights that were cancelled due to the ash cloud on the 17th of April, the total is £450. They . Performance. Simply follow the link in this email to confirm and complete the cancellation. Jet2 is not starting their holiday and flight programme until . If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged €60 (£51) per passenger, per flight. Many have taken to social media to vent their anger, with some even . A number of Jet2 flights have been forced to turn around mid-air as fears of the coronavirus grow. By a banning notice we mean a written notice informing you that you are banned from being carried on flights operated by Jet2.com. Answer 1 of 123: Has anyone else had the experience of getting a split refund from Jet2 Holidays. In order to cancel your Jet2 holiday, the lead person on your booking or your travel agent must send a notification in writing to Jet2. Answer 1 of 123: Has anyone else had the experience of getting a split refund from Jet2 Holidays. Ryanair operates similarly to Jet2. A flight cancellation means that you might be due a refund. "If your flight has been cancelled, you may be able to claim a refund online." Ryanair Like Jet2, if your Ryanair flight leaves and doesn't have a delay exceeding 5 hours, a refund is not possible. We're proactively contacting all affected customers in departure date order, which we think is the fairest way - please be patient with us as we do this. We we due to leave from Belfast on 28/08. Jet2 claim that passengers will be able to rebook without admin fees, or be offered a refund note or cash refund. Under European passenger rights , you are entitled to a full cash refund for a flight or holiday that cannot go ahead within 14 days. Dozens of customers have taken to social media to share their disappointment, with some. Jet2 said customers affected by changes to the programme would have their bookings automatically cancelled and would be given a full refund. However, many passengers have slammed the late decision, with many already paying for tests - which can cost up to . They said they were then asked to rebook on another flight. Where are Jet2 flying to at the moment? I checked this morning to see if I'd received the refund yet and was pleasantly surprised that it's been re credited to my credit card. . Trips to mainland Spain, as well as the Balearic and . Jet2, EasyJet, Ryanair and TUI have all issued updates regarding flights restarting this summer. Are Jet2 Cancelling Amber holidays? Jet2 seems to be a rare example of an airline getting it right. Jet2 flight delayed, cancelled or overbooked: claim compensation . If you have been exposed to a delayed or canceled flight with Jet2, you can use our free form to check if you are entitled to receive compensation from Jet2, as well as how much compensation you are entitled to. November 23, 2021 10:47 am (Updated 10:57 am) Jet2 has cancelled all its flights to Austria after the country was placed in a full national lockdown due to rising Covid cases. If your Ryanair flight leaves and doesn't have a delay exceeding 5 hours, a refund is not possible. . When The Sun checked on its website this morning, it was still selling flights to popular destinations like . Jet2 are trying to trick people into re-booking instead of getting refunds. Jet2 has a number of different rules depending on the circumstance around the refund. "Jet2 you were quick enough to take my money but have given me no option for the refund. JET2 and TUI have cancelled hundreds of flights to Spain as the coronavirus crisis continues to mount. You may find the merchant's contact information on the transaction details of your order/payment. The website states: "Once a Ryanair flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. Jet2 decided to cancel the flights following a lack of demand for flights and holidays due to quarantine measures. Some flights are still being cancelled (Image: Getty Images). Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late. Yesterday, at least five flights were dramatically turned around in mid-air as the Spanish . Travellers have hit out at Jet2, claiming their flights were cancelled with no reasoning for the decision. because of Red List restrictions) Marketing. It means that with the huge amount of cancelled flights, Jet 2 is working through them in order, with the flights for the next few days and weeks being prioritised before ones that are further. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of €31 to €41 (approx £26 to £35) per person, per flight to change the dates. Jet2 hasn't confirmed if it's cancelled any of its Croatia flights or package holidays. Or you may also check their website for their contact information so you can reach out to . On June 26th they emailed to say they were refunding the cost of the flights (almost £500) within 28 days. "Where customers yet to travel are affected by any programme changes, we will automatically cancel their booking with a full refund . If Jet2.com cancels a customer's flight and can . Jet 2 have now cancelled all flights, but get this.. Yesterday, at least five flights were dramatically turned around in mid-air as the Spanish . Jet2 always offers a Rebook service for free until the 30th April. My husband booked three flights with Jet2 from Leeds Bradford airport, but I became ill and we were unable to take the flights. But if you want your money back you have to call (no email, no way to do it online) and listen to their delightful music for at least an hour. A family has thanked the Cambridge Independent for intervening after an airline told them they couldn't have a refund for cancelled flights and then closed down its call centre to incoming calls. If your flight's been impacted by the coronavirus (COVID-19) situation please go to our incident page for further information. YOU MUST WAIT TILL THE AIRLINE OR GOVERNMENT cancels the flights then claim your money back. Jet2 has cancelled flights to Austria after the country entered lockdown due to an increase in Covid cases. Our trip on the 16th March has been rebooted to March 2021. Jet2.com and Jet2holidays have cancelled all flights and holidays up until March 25, 2021 due to the ongoing restrictions surrounding the coronavirus pandemic. "We are contacting customers whose flights are cancelled to offer options including a full refund." "We advise customers to check the latest UK Government travel advice at Gov.uk and their latest flight information at ba.com." Jet2. Frustrated customers have been left waiting to get their money back from. Customers will get a full refund if a flight is cancelled due to Covid-19 or if UK government . If you decide to cancel your whole booking or to cancel the ticket for an individual passenger in your party, Jet2 does not provide any refunds. It's now 30th of July and we haven't received anything. Unfortunately, I cancelled the ticket thinking I had made an error, which I hadn't actually made. I re-booked the same ticket right after cancelling the first only several hours later. With most cancelled flights, you're due a full refund within seven days. In a statement, Jet2holidays said: "Due to the ongoing uncertainty and travel restrictions caused by the Covid-19 pandemic, we have taken the decision to extend the suspension of . On the face of it, the law seems clear for those who pay for a service, on a credit card, that costs more than £100 and less than £30,000. This notice will specify the period for which the ban applies. 2. 5.3K Posts. Tenerife, Lanzarote, Gran Canaria and Fuerteventura are all affected by the cancellation. To check in for all Jet2.com flights please enter the terminal at Door A (South Terminal) and our check in desks will be numbers 101 to 130.. Tried again today by email. Jet2.com's Terms and Conditions will therefore form part of your contract with us, please see www.Jet2.com for details. From what I've read it appears that Jet2 are treating flight only and package holiday customers differently. They cancelled our flights to tenerife. Jet2 has cancelled flights up to and including April 14, 2021. Another person said: "My partner goes every year and was booked for June, this was pushed forward to 29 th July with the understanding Jet2 would cancel any flights for quarantine countries. Hi @Reub1 Hope you are doing fine. Flights from Scotland to some of Europe's most popular tourist destinations have been cancelled by Jet2.com. Withdrawn flights. But . This tells us how to give you a better experience. Jet2 has cancelled all of their flights and holidays up to April 14. The Cabinet minister said it is the first time in "many months" he was not advising against booking foreign trips. Jet2 offers a flexible policy which allows you to amend, cancel and get a full refund, or opt for a credit voucher which includes if within seven days before you depart your destination goes on . Jet 2 cancelled all flights until 3rd January. . I feel for Vienna and its people and businesses. Their Jet2 flight home was cancelled. We use these technologies so that social media platforms can recognise you as one of our users and . 2. Yet now Jet2 are saying on their website they will not refund or allow customers to . Only redeemable on flight only bookings made directly with Jet2.com and not any bookings made with Jet2holidays. Jet2 announced this afternoon flights to mainland Spain would be cancelled until August 17 Credit: Getty - Contributor. We're currently operating a reduced flying programme, so a number of flights are no longer going ahead. Jet2 Cancel Flight: if Jet2 cancelled your flight and informed you less than 14 days before departure. I agree with previous poster in that yes i understand business people need the flights but for tourists not to offer to change flights even with small admin fee seems wrong. I dare say that if people contacted them then they would try to persuade them to take a voucher of amend the booking. A family has thanked the Cambridge Independent for intervening after an airline told them they couldn't have a refund for cancelled flights and then closed down its call centre to incoming calls. The law on credit card refunds. This can only add to the problems getting through. pending -$109.90. So now I have two charges on my PayPal account: pending -$109.90. Jet2 flights to Spain cancelled: Can I get a refund, is my insurance valid and what flights have turned back? The airline . They are giving refunds immediately without us having to request it. The facts You can cancel your flight at Manage My Booking but all Jet2.com scheduled flights are non-refundable. "As a result of that, we have taken the decision to cancel flights and holidays to all Amber List destinations up to and including 18th July 2021." Jet2 said that customers affected by any changes will see their bookings automatically cancelled with a full refund. 1.10. Spain's borders and airspace were not closed, and the Canaries were not considered a restricted destination by the FCO. Zander and Caroline Mears were expecting to have the £1200 they spent on holiday . . Due to ongoing works currently taking place at Birmingham Airport our check in area has moved on a temporary basis. EasyJet has cancelled flights and changed plans as they adjust their schedule to meet demand. Two options to be precise - you can consider changing the name on your booking to someone else who can travel in your place or you can change the dates of travel. You're able to claim the money back from the card . You can choose to send the complaint directly to Jet2 and retain 100% of the compensation yourself. Jet2 customers have been left outraged as the airline has announced the date that all flights and package holidays will resume. You also have the option of using . All Ryanair flights are changeable but they cannot be cancelled. Cancelled my flights due to you changing them to a day before and now have email to say . The airline has scrapped all holidays for passengers travelling between November 22 and . JET2 is the only UK airline paying customer refunds on time, according to a damning report from the industry regulator. We seem to have had the deposit amount refunded to the Credit Card it was paid from but the balance hasn't (yet) been refunded to that Credit card (a different one. The EC are looking at amending the EC261 clause from saying refunds within 7 days to allow for the issue of vouchers or credit . Jet2 flights to Spain cancelled and turn back in mid-air amid coronavirus fears. Most cancelled flights will fall under flight delay rules (which have been written into UK law, and cover all flights leaving the UK or EU, as well as flights to the UK/EU on a UK/EU airline). I was advised just one week ago that my flight had been cancelled for my holiday on 27/08/20 and was advised I'd get a full refund. 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