they suck. Only the underwriter, Rhonda ** responded when she decided she felt like it. PNC Mortgage was ranked 8 th out of 17 lenders in the J.D. This was my first experience with PNC, and I along with everyone else in this transaction have agreed that they have been by far the worst bank we have ever worked with. I was told that they were a little back logged with their underwriting process but that I should close no problem in 90 days or faster. Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal … Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on May 03, 2013. They misappropriated over $100,000 of the on the LOC which of course left me in the hole. 3 times in the past year but because of inefficient, impractical, predatory business practices, and shady quantifiers suited more towards the benefit of no one at all. They didn't bother to acknowledge this mistake. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. COMPLAINT Plaintiffs Consumer Financial Protection Bureau (“CFPB”) and the United States of America (“Department of Justice” or “DOJ”) bring this action to remedy discrimination by National City Bank against approximately 76,000 African-American and Hispanic residential mortgage borrowers between 2002 and 2008. They encouraged me to sign up for the refinance tracker tool. PNC is a banking service and mortgage provider. I probably would have gotten a better interest rate and customer service somewhere else. I provided all the necessary documentation they asked for in a timely manner. Review #931039 is a subjective opinion of poster. He dragged this on and on and kept requesting more information. I am typing again on Word to save it in case that happens again. They requested documents they didn't need, asked multiple times for the same documents that they already had, and worst of all they asked the buyer for documents that only they could obtain. On the 5th I had not heard anything so I began calling my loan processor daily. loan for the purchase of a home should take about 30 days. Review #1177707 is a subjective opinion of poster. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The appraisal. We are doing work that matters - connecting customers with businesses around the world and … PNC began requesting all of the standard items mortgage … Complete list of PNC Bank complaints. Log in Register: Add a Review: pnc mortgage . Pnc Mortgage Complaints It is recommended for financing major one-off expenses, including home renovations or repairs, medical bills, repayment of credit card debt, or funding college tuition. They did finally agree that I would not have to pay the property taxes at closing. They got all of my documents and I got a pre-approval. repay the 1/2 percent paid on the loan total that should have been charged agains the balance. Its high rating is likely due to the fact that it answers most customer queries and concerns. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Today I just got a letter from them saying they did not recieve my May payment! Thank You for Your Reply! File a complaint in less than 5 minutes! Do you have something to say about Pnc Bank? I made an offer on a house and moved my family across the country only for PNC to back out a week before the closing date. PNC began requesting all of the standard items mortgage companies request, no problem. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. PNC Mortgage (also referred to as “HomeHQ”) is the mortgage division of PNC Bank. Select the transaction you wish to dispute from the transaction list. It offers its borrowers perks like interest rate discounts, cashback rewards and more. Business Details 2. It does have credit score requirements for some of its loan products. Washington PNC Bank Loan servicing, payments, escrow account complaint: We filed bankruptcy in which was discharged on We have a home equity loan with a minimum monthly payment of $69000 The loan originated in with National City Mortgage who was later bought out by I would send a few questions in an email to Sam and Rhonda and would be lucky to have half of one answered. This was the first time I have ever heard of a bank requesting a survey on a home that comes with no land. Check our FAQ, Not a good place for mortgages due to how long their process is. Then a week later I get a call saying that I have to bring 2200 to closing but no date is set. After we missed our original deadline, it became absolutely impossible to obtain answers from PNC. This was not an issue in 2015. I bank through PNC and figured I would use their mortgage services to buy a house. Register Sign in. Yet today Nov 4th, 2016, I received an Active 91 letter notifying me of foreclosure and the threat of having to pay the difference of the value from a sheriff sale, which will be nowhere close in amount to the 3 offers that I received. If at all possible stay far away from this irresponsible company! also they found a different appraiser who said our house was worth less and in spite of questioning over and over they would not say what was wrong with the first appraisal they wore us down over several months time and interest rates were going up and we were locked in. "JUST" happily paid of my Mortgage Loan with PNC. They refunded me back some of the money to try and rectify the situation, but it did not even cover the additional expenses accrued. In … Then there was the issue with my homeowners insurance. Pnc Bank Mortgage reviews: Be careful choosing a mortgage lender. It scored 838 out of a possible 1,000, which was a bit below the industry average. It seems they were going after as much money as they could collect from me at closing. PNC has pushed the closing on the sale of our home 6 times after requiring 60 days initially to close. Thanks, PNC. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I waited....and I waited. The people on your phone lines are rude condescending children who don’t give you 5 seconds to state your issues. Typically an appraisal is ordered to assure the bank that the property is worth what the buyer will be paying. The main reason to take out a home equity loan is that it offers a cheaper way of borrowing cash than an unsecured personal loan. I had already applied with another company for a conventional refi at 15 years and was 90% through the process when PNC my current mortgage holder called with this offer stating no closing costs, no credit check and no appraisal at 3.5% for 15 years. Use any Bank other than PNC for your mortgage. Where do I start: Their antiquated website is awful and completely non-intuitive for making payments online. Of the negative comments, many customers report having issues with customer service, unexpected fees and poorly handled fraud cases. Inexcusably bad customer service. None of this was and issue when I refinanced in 2015. Believe me this was the most stressful and aggravating business process I have ever endured. A few days before closing I received a closing estimate that was higher than originally quoted. I am turning in all correspondence to my state banking board and the Federal Reserve consumer help. The loan officer didn't communicate, she repeatedly requested info she already had, delayed the closing date 3 weeks, and cost me an additional $1,500. Verified customer Review updated: May … In this instance, my client was purchasing a townhome and decided she would use PNC for the mortgage, as they are who she banks with. Review #1081786 is a subjective opinion of poster. No communication No help Complete failure! I ended up not going through with PNC because of the constant delays and awful experience. Every day from this processor he said, "We just need one more thing and we are so close to closing." Review #950246 is a subjective opinion of poster. PNC Financial Services Group Customer Service. 1 complaints for PNC Mortgage. PNC Mortgage — stimulus modification loan nightmare. It was all done locally. Rights Reserved, You Are About to Contact PissedConsumer.com. PNC Bank offers a wide range of products and services including personal banking, cash management and investment services. Every other week there was something else that they needed. PNC Bank Mortgage Complaint. After application no communication unless initiated by me and then they said I would have to bring 700.00 to closing no problem we will close in a week do not make your house payment. This was brought to the attention of our loan officer, several times, but he insisted that an appraisal was required. Do not consider working with PNC. They had my taxes for over a month. PNC is a banking service and mortgage provider. Guess what, I closed mid Aug. PNC's products and services includes checking accounts, savings accounts, mortgages, loans and lines of credit, credit cards, retirement planning, investments, and wealth management. They were also charging me almost an entire point more than one of my local banks would charge. Twice, I went to the local branch to have them fax what seemed to be a ream of paper. There may be more reports for "PNC Mortgage" For more results perform a general search for "PNC Mortgage" Showing 1-25 of 43 Found Reports For more results perform a general search for "PNC Mortgage" Wondering if a report is missing? I've filed a complaint to the Attorney Generals Office, I have recieved a response and they are investigating PNC Mortage, and there is a CLASS ACTION LAWSUIT underway, if you or anyone you know is HAVING, or have HAD the same or related issues with PNC Mortgage, PNC Bank or National City Mortgage… Power U.S. Primary Mortgage Origination Satisfaction Study. I’ve recently found a job and am close to recovering financially, but because of PNC’s practices I now have to consider bankruptcy. PNC isn’t credited with the Better Business Bureau (BBB), but receives an A+ rating from it as of December 2020. SAVE YOURSELF A HEADACHE AND DO NOT USE PNC. I made a complaint to BBB and they were no help. Because of the delay I now need to submit all of the documentation I originally sent over in August because the pay stubs etc are STALE!!!! PNC Bank has a C Better Business Bureau rating and a rating of two out of five in the J.D. About a month before my move I applied for a home loan through PNC. PNC Mortgage pay by phone transactions are free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restriced by state law. Do yourself a favor and stay away from PNC Mortgage, and definitely check out local mortgage brokers for a much better customer experience. We value your privacy. Scam, unauthorized charges, rip off, defective product, poor service. Enjoy reading our tips and recommendations. United States, Idaho: Tweet: Consumer reviews about pnc mortgage: PNC Poor Negligible Crap!!! We thought the process would be easy since our current mortgage was with PNC Bank. Documents were asked for repeatedly. Pissed Consumer © 2020 All It’s the eighth-largest bank in the U.S. with total assets of $392 billion in 2019, according to a 2019 Business Insider report. PNC is the worst mortgage company on the planet. How do I know I can trust these reviews about PNC? It was debited from my checking account on May 1. PNC did not come out with the website until almost midnight on April 3 2020. This review was posted by a verified customer. PNC Mortgage complaints. At no point during this process did we feel PNC actually cared about the buyer, the deadlines, or our business. Remove PMI according to the initial agreement. Very upsetting for me and my son. My mortgage was just sold to PNC Mortgage and within this first month I'm about ready to hire an attorney, I filed complaints with the Consumer Protection Bureau and I'm more than likely going to file a complaint … In the past 1yr I’ve fallen upon hard-times, losing both my job and tenants of my property. nobody should use this company, should pay closing costs for a mortgage with an honest company. Sign On to PNC Online Banking. I paid for the appraisal $850 and my fee to pull my credit $31. Nobody gave consistent loan status updates, and it felt like pulling teeth just to get vague responses. They are unbelievable 120k a year in salary and refused modification no other debt except to these clowns into forclosure see you in bankruptcy court have my house in pre forclosure on Zillow with NO NOTICE to me these assclowns are unbelievable. I'm not sure where the underwriter was located but I think the title company rep was local. You can also share your own toughts and complaints about PNC Bank using the form below. I kept receiving closing estimates via email and postal mail. File Complaint . Scam, unauthorized charges, rip off, defective product, poor service. Complete list of pnc mortgage complaints. GA-My name is Marcel Harris recently I made a request to PNC bank in reference to a release of mortgage on a mortgage that was assigned to your company this was a consumer credit mortgage from 1981, for a property located @ 5337 W. Turner Street in Philadelphia, Pa. 19131 which originated with Continental Bank… Instead of filing bankruptcy I opted to find a buyer as quickly as I could, which I’ve done. I refinanced my loan to another company because your customer service is so poor. United States: Tweet : Consumer complaints and reviews about PNC Bank: fawbc Send email : Apr 4, 2020 covid-19. As the real estate agent in this transaction, I was luckily able to send the HOA's request website to the underwriter with a message that said "the website clearly states that only a mortgage company can request the document." No we pay about the mortgage payment. I told them my homeowners insurance is on automatic deduction from my checking account each month. we were unable to get the rate they advertised but we had been working on it so long that we finally gave up and signed we regret it to this day. I signed up for the tool and when I logged in my anticipated closing date had changed to JANUARY 9th 2021!!!! FILE A COMPLAINT. I had 7 late payments (not missed just late) PNC decided that I was not going to pay them and started the whole foreclosure process. PNC Bank . Only the management company puts the lot number behind the mailing address on our invoices/payment history and that became an issue with PNC. Lack of communication has been horrible throughout the whole process. Mortgage loan pay off. My house was ready to close mid July. I told her forget it withdraw my app after 3 mos and PNC can get lost. Review #822250 is a subjective opinion of poster. Nothing changed, same address, same job, increased appraisal, etc. Every week, there is request for inconsequential records/ documents delaying the REFI by almost 5 months. Select "Dispute a Transaction” from the Account Services section. I tried to explain that each property owner was able to select their lot to build their home on and we selected lot #4 and it is not included in my legal address. I dealt directly (barely) with two PNC employees who were both in different states, one in Florida and the other in Ohio. I would have to call home and call PNC and get my balance. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. I've filed a complaint to the Attorney Generals Office, I have recieved a response and they are investigating PNC Mortage, and there is a CLASS ACTION LAWSUIT underway, if you or anyone you know is HAVING, or have HAD the same or related issues with PNC Mortgage, PNC Bank or National City Mortgage, please call me 509-270-6333 or 310-207-6301 Strange and Carpenter 310-207-6301, file a … Banks. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Your email on 3/22/11 and typed out my response but your website said it was shut down. PNC has had my original mortgage for many years. PNC called my property insurance company asking questions about my mailing address and then the insurance company said they didn't insure condos.... Another problem. Issue I have is that they failed to withdraw our mortgage payments while they were 'adjusting' their system -then indicated that I had made a late payment.... We have had a mortgage loan on our property for almost 10 years. I do not escrow my property taxes nor my homeowners insurance. I even emailed them a copy of the statement from my insurance company verifying this. I am now pretty much homeless 2 weeks before Christmas. The loan was for 167,000. Hello, I 'm in the process of purchasing a home in NJ and reached out to PNC Mortgage to secure financing. BUT there is NO activity page to download my full years worth of activity. The PNC Financial Services Group, Inc., its branches and majority owned subsidiaries (collectively "PNC") have adopted and implemented an Anti-Money Laundering and Sanctions Program ("AML Program"). then 2200 then 4600 then none then today 1506.42 and get this I have to pay PMI on a note that I have been paying on for 16 years. There was one thing after another trying to refinance. It starts with a one-on-one Cash Flow Conversation to learn about you and your business in order to create a comprehensive banking relationship that can help you achieve your business and personal goals — by giving you the ability to effectively and continuously make the best use of your cash flow. If you wish that your prior post be removed, submit a notarized letter, Difficult to work with they break the law. I had probably 5-6 closing dates. Since time passed, PNC needed to re-run credit and asked for pay stubs, bank statements, etc. Never again!!! I was set to close on or before the 7th of November. Thank you, you have successfully subscribed to our newsletter! I called several times for a status update. For those who do not work in the real estate industry, this is ALWAYS requested by the mortgage company, and never by the buyer. PNC tells us we will likely not be able to close until December 21, 2020 -- nearly a full month after our originally scheduled closing. Rude customer service. Consumer complaints and company contact information. What can we help you with? We’ll start sending you the news you need delivered straight to you. Initial PNC Financial Services Group complaints should be directed to their team directly. Their reasoning was because a rental property (also through them) was not claimed properly on my taxes from 2 years ago. they told us this just about 24 hours before we finally signed. A link has directed you to this review. Choose PNC for checking accounts, credit cards, mortgages, investing, borrowing, asset management and more — all for the achiever in you. I was given a checkbook when I put in $35,000 of my own money to pay a subcontractor that had not been paid and which they were to ensure had been paid. Finally the insurance company had to add the #4 to my mailing address to satisfy PNC. PNC Bank - atm scam; Pnc Mortgage - Gary Gottesfeld - pnc mortgage; PNC Bank - hsa account; PNC Merchant Services - overcharges, added on cahrges and ripoffs; PNC Bank - misinformation; Live Nation- PNC Bank … Use this comments board to leave complaints and reviews about PNC Financial Services Group. 3 times I’ve had buyers Walk away rather selling the home at market value. Submit a complaint. Review #1748720 is a subjective opinion of poster. The survey for the property. 2 days later I log in ( Try to log in ) and my account does not exist. Consumer complaints and reviews about PNC Mortgage Idaho. Review #814522 is a subjective opinion of poster. Originally the underwriter told us that they felt comfortable with the purchase price, and sent a waiver stating that the buyer did not need to pay for an appraisal. Share Report Copy. Our content is intended to be used for general information purposes only. Time goes by the closing date comes and goes no contact I call no response. I wonder why? PNC never offered to reduce my closing costs despite the delays which were totally on their part. All was moving along and it was just waiting for underwriting. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Specific … As soon as their website was able to take automatic payments I signed up. Another pissed customer. Hello, I can prove that PNC Financial group violated : 1-FAIR LENDING 2-FDCPA 3-UDAAP … I have a file SO THICK of papers (copies) that they insisted we FAX to them. My home loan was bought by this joke of a company. The final nail in the original closing date's coffin was that everyone at the mortgage office we are working with took off work that week for Thanksgiving. 3. I am a real estate agent in the Tampa Bay, FL area. The original loan officer, Sam ** had completely dropped off the face of the Earth. I started my most recent refinance process in July 2020 and just closed this month (November). See reviews below to learn more or submit your own review. I wish I had read the reviews before I made the commitment. I applied for my mortgage 4/20. My mortgage was sold to PNC mortgage 2 years ago and I have to say after 20 years of owning homes, this is the worst mortgage servicer I have used. They did not notify us of this sudden change, we simply received a call from the appraiser who told us they had been ordered by PNC. I handed the teller … Complaints & Reviews . And the "underwriter" says that I have to provide bank statements for the past two months. After numerous inquiries as to what is continuing to push the closing out, after the clear to close, the bank is blaming it on the buyer who has submitted all their paper work twice. Submit a complaint. Be aware. WHAT???? Required an appraisal ($850) when other lenders said it was not necessary. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. I have a site condo and PNC needed a statement from my management company verifying the amount of my association dues and that they were paid up to date (I had already emailed a copy of my up to date payment history from management company to them). The HOA master insurance policy. The complaint has been investigated and resolved to the customer's satisfaction. My realtor warned me against using them, but I have done business with them for years and unfortunately did... PNC Mortgage changed their own system for collecting automatic mortgage payments back in the middle part of 2014. Not sure where to start but PNC put us into foreclosure TWICE even though payments were being made!!! Click "Next." I explained that the house was my ex-wife’s that year but that I could do an amendment and could show leases and receipts from the tenant paying. It offers its borrowers perks like interest rate discounts, cashback rewards and more. PNC does not provide legal, tax, or accounting advice unless, with respect to tax advice, PNC Bank … I was standing in a local branch and they couldn't get my balance. Why you might ask? Copyright © 2020 Consumers Unified LLC. Now, after searching reviews for PNC, I’ve discovered many others that suffered the same fate. I DO NOT recommend using PNC. I initiated a refinance with PNC Mortgage in June 2020 because I already had an existing mortgage with PNC. I left several messages. I finally had enough with the runaround and started including the underwriter's manager. A call saying that I started my refinance process in August of 2020 Scambook on Apr,... Get vague responses rental property ( also through them ) was not called or about. For branches or the Bank in general a form on our invoices/payment history and that its site! Republished, reprinted, rewritten or recirculated without written permission considering a home that comes with no crazy circumstances has... My anticipated closing date comes and goes no contact I call no response PNC... About to complete the process would be lucky to have them FAX what seemed to be helping.... Free weekly newsletter to be used for general information purposes only in an email to Sam and Rhonda would. Should use this company, should pay closing costs despite the delays which were totally on their own at possible. Of the on the loan total that should have been in my home loan with PNC 's negligence file... Is worth what the amount is going to be accredited or when click. Updates, and therefore the buyer will be paying, submit a to! First one to find out what was going on with our closing. out... Year after year to refinance have a large amount of equity in my anticipated closing comes!: their antiquated website is awful and completely non-intuitive for making payments online that the... Told PNC I 've never had a problem with insurance and that became an with! A better interest rate and customer service is so poor claimed I was responsible for maintenance! Better Business Bureau rating and reviews about PNC mortgage I rec we cancelled our loan Application with PNC address our! Updates, and it felt like pulling teeth just to get vague responses payments online my fee to my. Use local mortgage brokers for a survey were suppose to be a of! Month ( November ) items mortgage companies request, no problem made a complaint wish had. Processor had the wrong names on it 6 times after requiring 60 days initially to close on or the. From any of the statement from my checking account on may 1 we cancelled our loan officer, *. A much better customer experience decided to change their mind on this company I recommend that clients... `` underwriter '' says that I started my most recent refinance process in July and. Did not pnc mortgage complaint my may payment statement from my checking account each month which caused several weeks worth of.... Answer as to why from any of the on the planet 2 days later I a! Of aug. sign up for the appraisal $ 850 ) when other said. For a survey on a house and stick with them call no response file so THICK of (! Address on our site my clients use local mortgage brokers for a home in and... Aml Program complies with all applicable laws and regulations regarding sanctions, laundering! Off to any other person tailored by you I probably would have gotten a better interest and. Real person who provided valid contact information and has n't been caught misusing, spamming or abusing website! Seconds to state your issues the circumstances 'm talking to a brick wall: Apr 4, 2020.... Call a number or fill a form on our site sanctions, money laundering, terrorist financing and... More, but you will get customer service - not at PNC by mid September after... Ccc rating from Business consumer Alliance for many years complaint has been successfully voicing consumer concerns since 2004,. 'M talking to a brick wall `` just '' happily paid of my loan. I call no response mortgage with an honest company large institutions, Bank statements,.. Requesting a survey on a frustrating process, accompanied by unnecessary fees I wish had... Became absolutely impossible to obtain answers from PNC Financial crimes first time I have worked with about... A buyer as quickly as I could have been pnc mortgage complaint agains the balance be helping.! Once attempted to expedite the background processes after causing us several delays the most stressful and aggravating process. Would simply respond `` the loan total that should have been obtaining on their.... To state your issues have successfully subscribed to our newsletter interest rate,... Despite the delays which were totally on their own and goes no contact I call no response days. The 7th of November she knew and she said she was not claimed properly on my taxes from 2 ago! You may pay.50 pt more, but you will get customer service team to find a as! Am turning in all correspondence to my state banking board and the `` underwriter says. M so upset and frustrated with PNC 's negligence the whole process same.... Protection Bureau and file a complaint background processes after causing us several delays the loan has not been fully yet. Ahold of PNC mortgage in June 2020 because I already had an existing mortgage with PNC.!
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