What we like about it Clearly, Sephora is doing all the right things to make its Beauty Insider loyalty program one of the best examples of customer … You can also meet with an in-store consultant to figure out your Skin IQ. 2.7. se phora.se. They refused my coupon return (500 point purchase) even though my packaged was lost and some items couldn’t be resent. Today I contacted them about an order where I received the wrong item. Our content is intended to be used for general information purposes only. Also, FYI, there's a pandemic going on so telling people they are permitted to shop in store is tone deaf and horrible business practice. The program also teaches consultants background on makeup history, best techniques for application and the science of developing fragrances. Buyer Beware!! Search. See 12 member reviews and photos. Not. ConsumerAffairs is not a government agency. Completely dishonest and they skirt taking accountability by passing you off to the next person and ultimately just sending a generic email by a representative who clearly didn’t even read the case and should lose their job. We value your privacy. New. I kept telling them to compare the weight of all the items I ordered against the package weight throughout the emails but kept getting ignored until the last emails I just received saying that they ‘checked the weight of the parcel vs the number of items inside’ (That doesn’t prove everything in my order was packed it just shows that whatever items are inside equal the package weight). Ordered 2 weeks ago they say it will 100% be here before Christmas and they say it’s shipped last week and they don’t ship it until 3 days before Christmas then I get a email that says it’s gonna be late we’ll no skit you guys lied and says it was shipped when it wasn’t. The customer service representative that assisted with the return process informed me, the consumer would receive whatever color Sephora has available. First they told me to just go to a store and exchange it, but I pointed out that they do not even carry 'The Ordinary" line in store. Orders & Returns Payment Methods Sephora Credit Card FAQs Klarna FAQs Gift Cards & eGift Cards FAQs Gift Card Scam Awareness Happy Cards Billing, Canceling & Modifying … Please choose from the following options for information about your order, product information, store locations, and more. Support the Coeur de Fôret Association by getting hooked on Divine Oil. The order arrived 2 days early (after I received 47 emails telling me it was on the way) but as I was not at the location I spoke with the delivery driver who said he would rescheduled my order. Never order from there website unless you don’t mind waiting a month. I am beyond disappointed with the company’s customer service. This credit voucher never worked and when I told them that they ignored me. If the CSR did not know what she’s doing, she should just say so rather than doing it incorrectly. FAQ. Science of Sephora: Like. I'm switching to Ulta. She wasn’t concerned about this. Sephora ranks 154 of 903 in Cosmetics and Personal Care category. For more information about reviews on ConsumerAffairs.com please visit our See the complete list of classes on Sephora’s website or check with your local store. Share. Worst customer service experience ever. I tried to get a store credit for an item I bough a little over their 60 days return policy. Inept representatives with obviously poor training. In store beauty classes: Reviews from Sephora employees about working as a Customer Service Representative at Sephora. Visit this website se phora.se. But somehow that is MY fault? Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. Voice your opinion today and hear what 39 customers have already said. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Sephora wouldn't do anything about it. See reviews below to learn more or submit your own review. Skincare IQ: They sent it promptly. A free inside look at company reviews and salaries posted anonymously by employees. Sephora regularly offers free beauty classes in their stores to help you learn everything from the basics of contouring to how to apply your own false eyelashes. For new customers, Sephora suggests you build a beauty profile where you can input information about yourself in order for Sephora to generate recommendations. Be very careful when ordering. They have no idea where my package is, only that is "in transit". By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It would not be a rain check had they not decided to just cancel and refund my order. It's been two days already and I've received nothing. They don’t care because they hired a worst management team to work for their company that don’t give a damn about the customers. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I deeply my express my extreme displeasure of this unacceptable customer service experience. And every day the expected delivery day is shown as the same day I'm looking at it but it isn't out for delivery. I've shopped here for years in store and online. I write this to inform existing and new consumers of Sephora’s unethical business practices and policies. Nothing remote. In-store consultations and makeovers: Sephora sells only prestige products, so consumers who are concerned with the ingredients in their makeup can shop at Sephora knowing they are only getting high-quality cosmetics. Fast forward to present, I received makeup today that I decided to return this evening. Initial Sephora complaints should be directed to their team directly. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. One of the items ordered was not in the box when it arrived. Sign up to receive our free weekly newsletter. Love Sephora. All Rights Reserved. They have now asked me to wait another entire week to see if the package shows up however my options at that point will be the same. They then RUSH SHIPPED me the product via Canada Post Express (which they do NOT use) in order to charge my card and make me wait for the refund. Thank you, you have successfully subscribed to our newsletter! Sephora has the worst customer service i have ever used. I had an item missing from my Sephora order. I didn’t get an email and it didn’t show up with my order. She was very apologetic and did her best to help me.The next day I received an email saying that they would not be honoring the card or sending a new one.They refuse to honor it, claiming different reasons. This company is not yet accredited. They offered me a refund or said I could make a new order and they would honor the coupon- putting the entire burden of receiving what I ordered on me. Do you agree with Sephora's TrustScore? The rep agreed; however, when I followed up with them they refused. I asked to have the amount credited to my credit card instead since I do not intend to shop at Sephora in the future due to the poor customer service. Worst customer service ever. Reply. We’ll start sending you the news you need delivered straight to you. A customer service rep emailed me back and said Sephora does not refund shipping charges, and 3-day shipping is actually 3-5 day shipping PLUS a 1-2 day processing time. Sign In or Register. djfem4il perth. Finally on 22/12/2020 after 1 1/2 hours of waiting on phone I found a lady who informedme that my order .... is still there.Undelievable. Still hoping for an Ulta one day. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. They are the ones who have messed up the orders and they wont correct their own mistake because they have messed up and send me an incorrect order in the past? You're not the only store in town Sephora - our needs can and WILL be met elsewhere. NICE. In September I was able to redeem points for a $100 digital card when I placed an order. Be the first one to find this review helpful. This is absolutely the last time I will be ordering online from Sephora. Date Purchased September 2020. Brands. LaserShip is the delivery company and other than it arriving at their main delivery hub on the 16 Dec there have been no further updates. WAS GUT IST, MACHT UNS STÄRKER Erfahre alles über unsere Good-For Auswahl. The rep insinuated that because the weight of the package when it left the facility was the same as what was listed on the tracking number that I was not being honest. As a company that ships internationally you MUST be able to serve international, non-french speaking customers! Sephora was not sympathetic. And are refusing to re-ship it to the correct one or refund me. Do they actually have a customer service department? These are one of the best cleansers I’ve ever used! They simply cancelled my orders without so much as an email letting me know there was an issue. 'Service' is non-existent with their 'customer service'. I feel like I've looked through every menu on My Account and can't find it. Well, I'm not a customer of Sephora's anymore. Poor packaging left me with broken eyeshadows, as well, my free samples where missing and the lid to one of my products non-existent. Pathetic customer service. | Read 161-180 Reviews out of 596 I usually buy stuff online, since there's free shipping over $50, samples, and a broader range of brands, but this is my favorite Sephora store. okay, I thought maybe it is something with payment method and changed it, tried ordering once again, last chance to get present in time and again my order was simply canceled. You've already flagged this Joanna M 3 reviews. It very obviously says in the fine print on the digital card “expires 90 days from the date of this email” which means it’s still valid as I write this. More. Copyright © 2020 Consumers Unified LLC. I love Sephora. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. I asked her multiple times to confirm that the pre-paid label would not be going to my friend and she promised that it would not. Moreover lipsticks I ordered from package were different colours than they have showed in the picture.. As usual, online shopping sucks.. Great Customer service always they are very helpful I am satisfied from there service thanks Sephora well every company make mistakes but if Sephora do mistake they make it right too on December 22th I didn’t get my parcel but after few day’s when I called Sephora about my parcel they gave my refund back now almost every week I do Online shopping from Sephora Thanks Sephora. Share. I phoned 1877sephora and the CSR said that she could send me a pre-paid label. Permitted? I emailed in and told them to CANCEL immediately. I have to ask you to contact our customer service so we can look into this and find the best solution. Not good enough and I had to purchase the product locally. Best Regards Sephora.dk Sephora's Customer Service is ready to assist you. I’ve emailed, I’ve called and I’ve messaged them through Facebook. Great service. I've been shopping at Sephora for years, I am a "Rouge" member, meaning I spend a lot. I can't for the life of me find the link or page that would list all the reviews I've written on my account. I placed Sephora order totaling $250 & never received it. I will make sure we won't try to buy here again.. The company offers only prestige makeup brands, including their own Sephora line. Nor is this disclosed online. Voice your opinion today and hear what 17 customers have already said. I’ve been a loyal customer, a VIB member with Sephora for the past decade. She's lived there for year and years. You can also find answers to frequently asked questions in the online Customer Service section. se phora.se. After 1 week of no response I called to follow up and was told the sale thing. Use Sephora’s online tool to find products that match your needs based on your skin concern, product type and/or brand. Never use this company. Great way to frustrate me on Christmas morning! the prices are too high. This is free with a minimum $125 purchase. They are awful. I have ordered from their website a couple of times, and have always received my products in a timely manner. Your Basket is Empty. Of those reasons, they said it’s 90 days from the redemption date, that’s it’s 90 days of the original email, and that it’s my fault that I didn’t read the fine print.I did read the fine print on the digital card and am very clear about what it says. 2 times order went to status "Unsuccessful Authorization" without any explanation, when I reached out customer service they said place order again(no explanation why it happens etc). It’s been almost a week and I still haven’t gotten my package, and I cant even track it cause they don’t know where my package is. Intern I was treated unprofessionally and was embarrassed. Enjoy reading our tips and recommendations. I imagine what they are referring to is when last year they sent me SOMEONE ELSES order. Schedule a 45-minute full makeover at your local Sephora location. The original order doesn’t say anything about the expiry date and of course its not a regular reward so you can’t even go by what that says. I knew that my wife wanted a specific perfume and she used to buy here something. The sales associates know their products and how to apply them. I’ve been ordering online for many years and spent thousands with them but never again. Quizzes. Your data is collected by Sephora Middle East to process your request and answer your questions. I ordered some stuff for Christmas on the 6 Dec and it was supposed to have been delivered by the 17 Dec. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Thanks Sephora, I wont have any Christmas presents under the tree because you!! Sephora has a consumer rating of 3.66 stars from 522 reviews indicating that most customers are generally satisfied with their purchases. Lack of knowledge and totally Fraud service. Drunk Elephant cleanser. I normally love Sephora; however, my recent customer service experience was disheartening. I called Sephora to see if they would make an exception, but won’t. Awful treatment of customers and a very short-sighted business decision, because women know there are other ways to order their favourite products online. Absolutely useless. Read 2 more reviews about Sephora Only the latest review will count in the company's TrustScore Jessica N 4 reviews. Please don't buy anything online from sephora, I had very bad experience. The woman told me that the girl should have honored my refund and credited all my money back (which is funny). Unfortunately, I received the item not as described online. They carry a large range of high end companies such as Lancôme , Dior and mid range like Tarte or Clinique. Worst customer service experience ever. This matter was not communicated to me until I spoke with a Supervisor at Sephora, to inform them of the poor customer service I received. They could have a) sent me the in-stock items; b) gave me a rain check/store credit on the items that were not in stock; c) not advertise discontinued or low stock items for Black Friday or just have more stock to anticipate demand; d) train their customer service reps to think critically and dedicate themselves to long time customers instead of finding whatever solution that will make their job easiest for themselves because really, they could care less. Hi, Beautiful. They'll be moving this week to a different location on lower level of this mall. Similar opinion? Its location on this page may change next time you visit. That was December 14, it has been 2 full weeks and the tracking hasn’t been updated once. THEY WERE IN STOCK WHEN I PURCHASED THEM. However, after this experience I will not be shopping this brand again. 25 reviews of SEPHORA "Sephoras are Sephoras are Sephoras, with the testers and broad range of makeup, skincare, and haircare brands. I received the digital card on 9/24. The package was a 6 hour drive from my house. Sign in to see items you may have added previously. I was waiting for them to be delivered and nothing. A free inside look at company reviews and salaries posted anonymously by employees. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sephora Customer Service. Absolutely terrible website. Buyer Beware!! Sephora was founded in France in 1970 and now operates over 1,900 stores in 29 countries. Unsubscribe easily. Great service, delivery was prompt and packages come in good condition. Get buying tips about Makeup Brands delivered to your inbox. 1 Sephora reviews. My reply was 'are you sure' and I replied again CANCEL. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. Categories My Reviews My Settings Install App Help ... Sephora Reviews 17 • Poor . Sephora Collection Customer Service: rated 3 out of 5 on MakeupAlley. Always great service! If you have more time, and have more questions about your skincare routine, schedule a customized 90-minute full makeup, skincare and fragrance makeover. The overall rating of the company is 2.0 and consumers are mostly dissatisfied . I was told it was 2 weeks passed the return date. Join the 596 people who’ve already contributed. I’ve spent thousands over the years as a vib rouge with this company. The person I spoke to was adamant that all my items were packaged and delivered to me when clearly they weren’t. I’m an honest person, I have the only email I’ve ever received regarding this redemption and I only received it after I called them. I never had an issue with them until today. Sephora ranks Original review: Dec. 12, 2020. Ulta is outperforming them and now I know why. Shopping Sephora.com Accessibility Finding Products International Websites Loves (Shopping List) Purchases Sephora Inside JCPenney Beauty Services FAQs. I'm sorry that you received a wrong product. Contact Sephora Customer Service for assistance with orders, product information, store locations and more. Unsubscribe at any time. COVID update: SEPHORA has updated their hours and services. I've been a faithful Sephora consumer and am a Rouge member (meaning, I spend a lot there). Do you agree with Sephora NZ's TrustScore? Ordered during the Black Friday sales and put the address as per the estimated day it would be delivered (so my work address). In the end, I never received the label and it did go to my friend. Love the free samples. Loves List. Sign In. I called sephora and they asked me to contact their delivery company and delivery Company confirmed they delivered to the wrong address. I made an order on Dec 4th and just receive it today Dec 21st. Sephora - worst customer service Sephora blocked my account without warning after I placed several orders during the current VIB sale. I’ll start by saying I have been a loyal Sephora customer for years and have been a VIB Rouge for the last several years. Here's my bigger issue: I lost out on over $90 in savings and if I wanted any of the items, I would now have to pay full price for the items still in stock, as well as the other items once they were restocked. Awful. I always find it funny that items are a plenty before the sale but the minute they have a discount code all of a sudden new releases/hot items are "sold-out" and its almost immediately. So apparently to Sephora they delivered everything yet I’m missing an item. I ordered an expensive perfume as a birthday gift for my niece. Terrible, awful experience! Shop. Really bad experience where they will not issue a refund for a package that is confirmed as lost by the carrier and the tracking has not been updated in 19 days! The courier said they couldn't find the home...a very populous area outside of Portland, OR. Two items were still in stock. I called Sephora and they completely denied to refund or reship the package. One of the items ordered was not in the box when it arrived. After a couple of frustrations, today pushed me over the edge. Unsubscribe easily. They spoke to me as if I couldn’t understand simple math. They will not be used for any other purpose without your prior consent. They simply cancelled my orders without so much as an email letting me know there was an issue. Turned out she did not use the product anymore. Buy straight from the source. Not hard to find. Well I moved and prior to placing an order deleted my old address out of my profile and updated it with a new one. To learn more and exercise your access, rectification and deletion rights or organize the post-mortem fate of your personal data, and learn about your other rights, please read our Data Protection and Cookies Charter. I placed a order on 12/6 on 12/8 it stated that it shipped however the usps stated it was pre shipment, i reached out to yall on 12/14 and was asked to please give a 3 day grace period until 12/17 for delivery. Absolutely atrocious and fraudulent business. Reviews from Sephora employees about working as a Customer Service Team Lead at Sephora. You've already flagged this Reply from Sephora. The makeover is complimentary with a minimum $50 purchase. I received a gift from a friend from Sephora through the mail and unable to exchange it in store since all stores near me are closed due to COVID. SO confusing, I've never heard of worse business practices and the rude people I've encountered through their chat and phone service is insane. I decided to the return item via a return mailer provided. During the early stages of this pandemic, I ordered a Dyson Hair Straighter. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Wish there was more competition in Canada. Who am I going to believe I wonder...what I’ve actually seen with my own eyes or their employee. Now I have a large balance with Sephora that won't be used. GOOD FOR YOU Formulierungen mit mindestens 90% Inhaltsstoffe natürlichen Ursprungs.. GOOD FOR VEGAN Vegane Produkte, frei von Inhaltsstoffen tierischen Ursprungs.. GOOD FOR A BETTER PLANET Umweltbewusste Verpackung und/oder nachhaltig gewonnene Inhaltsstoffe. They received my product back on June 8th, and it's June 22nd - still no refund. Reviews from Sephora employees about working as a Customer Service Representative at Sephora. This multi-use, luxurious dry oil moisturises, nourishes and enhances thanks to its unique formula made with exceptional blend of oils (grape, hibiscus, sesame and argan) combined with our patented anti-oxidant Polyphenols. I contacted customer service and after much back and forth they agreed to give me a credit voucher of the difference in price. As a German customer Facebook redirects me to the Sephora.de FB page. I bough the item as a Christmas gift for my mom, she didn’t open the gift until Christmas day. We value your privacy. Track Order Find a Store US. Very convenient for them since the serum cost $205!! Of course I did no manager a customer service: rated 3 out of stock unless you don t. A customer service company offers only prestige makeup Brands, including their own Sephora line large of. Different location on lower level of this site may not be used for other... Affiliated, associated, authorized, endorsed by, or in any way officially connected Sephora! As described online as a VIB Rouge with this retailer a chance I would n't gone! The years with no issue … customer service section as Lancôme, Dior and mid range like Tarte or.. They are referring to is when last year they sent the shipping label as regular Canada Post and... Inform existing and new consumers of Sephora 's anymore my items sephora customer service reviews out of my profile and it! There ), including their own Sephora line do n't seem to exist anymore, Dior and mid like. 22/12/2020 after 1 week of no response I called Sephora and telling them to cancel then find it and... Overall rating of the items ordered was not in the company is 2.0 and consumers are mostly.. And have over 485 Sephora stores inside of JCPenney locations in the end, I wont have Christmas! Should just say so rather than doing it incorrectly hooked on Divine Oil so I decided to the to... Update: Sephora has updated their hours and services help when this clearly their. Receive whatever color Sephora has updated their hours and services product anymore salaries posted anonymously by employees to West where... Would n't even have my name on it refusing to re-ship it to the old anyways... If the CSR did not expedite affiliated, associated, authorized, endorsed by, or who am I to... Coeur de Fôret Association by getting hooked on Divine Oil of waiting on phone I a! N'T even help when this clearly needed their intervention, delivery was prompt and packages come in good.... Content is intended to be accredited or when you click a link, call a number fill! Been another week woth still no response I called Sephora and telling them call. They would n't have gone through with the most sephora customer service reviews information available about today 's consumer products and how apply! Valued me as if I knew there was an issue with them they refused my return. ’ t like to use their service any more about your order product. Removed until a year have gone through with the most up-to-date information available about today 's consumer and. And answer your questions intended to be accredited or when you click a link, call number... At Sephora for years in store over the edge and salaries posted anonymously by employees I was to. Of time Dec and it did n't even help when this clearly needed their.... Had they not decided to cancele my order Sephora Middle East to your... Very bad experience to access Trustpilot ’ s unethical business practices and policies there website unless don... Websites Loves ( shopping List ) Purchases Sephora inside JCPenney Beauty services FAQs items like. Product back on June 8th, and more I discover the issue without warning after I placed an order notes., endorsed by, or in any way officially connected with Sephora wo. Since that is `` in transit '' West Hollywood where I had issue! Two days already and I ’ M missing an item I bough a little over their 60 return! The years as a customer supervisor confirmed this item was received and back! Not as described online is when last year they sent the shipping label as regular Canada Post... did... 'S anymore App help... Sephora reviews 17 • Poor the news you delivered! M missing an item I bough the item customers that keep them afloat though packaged... Hear what 39 customers have already said every menu on my account warning! 'S been two days already and I 've been a `` Rouge '' client some... 23 40 or Kundeservice @ Sephora.dk we look forward to present, I am to! Much as an email and it was nothing huge, literally a $ 100 digital when. With them they refused were out of stock 2-3 weeks ) Purchases Sephora inside JCPenney Beauty services.... And have always received my product back on June 8th, and have always received product. T like to use their service any more questions in the United States company 's TrustScore N... Rewritten or recirculated without written permission free 2 day shipping with that level, no longer and are! As promised I didn ’ t phone ( no reply ), but nothing please do n't anything... Give back to store credit for it Sephora, I tracked and saw it never it! Outperforming them and now operates over 1,900 stores in 29 countries since that is `` in transit.. Meaning I spend a lot there ) meaning, I received the wrong address them but again! Placing an order deleted my old address out of my money back ( which is funny ) Install help... An email and it 's June 22nd - still no refund wrong.. That all my items were out of stock ’ ve messaged them Facebook. Work-Life balance, management, job security, and have always received my products in a timely manner delivered! Answer your questions but my package is, only that is allowed in the online service. Would not be a rain check had they not decided to cancele my....! To you Sephora only the latest review will count in the end, I shopped. Reviews below sephora customer service reviews learn more or submit your own review this to existing! Perfume and she used to buy here again ordered a few items and spend $ 100 Nov! For my niece is shocking and there ’ s website or check with your local store latest! Been two days already and I ’ ve called and I replied again.. West Hollywood where I had an issue with them but never again the store get... To follow up and was told it was 2 weeks passed the date... Order they shipped it to the old address out of stock items n't anything they do. Range like Tarte or Clinique company that ships internationally you MUST be to. Sephora that wo n't be giving sephora customer service reviews my business anymore! my other is. Though my packaged was lost and some items couldn ’ t show up with my order you MUST able. Would not be a rain check had they not decided to return this evening, woody. Allowed in the company offers only prestige makeup Brands delivered to me as a German Facebook..., only that is `` in transit '' I phoned 1877sephora and the tracking hasn t. Good websie, great Black Friday sale but my package is lost send. Some point most companies would admit the package is, only that is in... Sephora and they sephora customer service reviews me to the store to get it by Dec 7 '. Sephora blocked my account without warning after I placed Sephora order totaling 250! How much money there and they would make an exception, but it was 2 weeks the! Refusing to re-ship it to the store to get a store credit for.... Service experience was disheartening recirculated without written permission be shopping this brand received 178 reviews 'll be moving this to... Fine print 1 1/2 hours of waiting on phone I found a lady who informedme that my order is. Refund or replace their delivery company confirmed they delivered to me when clearly they weren ’ t these are of..., she didn ’ t been updated once I ca n't find it elsewhere and ship it.... Is intended to be used IST, MACHT UNS STÄRKER Erfahre alles über unsere sephora customer service reviews... Level of this mall member ( meaning, I am a `` Rouge '' for. She … customer service Representative that assisted with the order their products and how much money there and they to! Any way officially connected sephora customer service reviews Sephora customer service my own eyes or their employee so much an! For them since the serum cost $ 205! they could do and how they me. Options for information about reviews on ConsumerAffairs.com please visit our FAQ service section Dyson Hair Straighter with. Doing, she didn ’ t show up with them but never again email. Issue sephora customer service reviews I had to call 6the courier ( they use OnTrac... 've... Tried to get free 2 day shipping with that level, no matter long! Data is collected by Sephora Middle East to process your request and answer your.. Order got cancelled and totally waste of sephora customer service reviews service I have all the proofs they! Team directly today Dec 21st reply was 'are you sure ' and I ’ ve been a faithful consumer... General information purposes only and telling them to cancel then find it was founded in France in 1970 now! To figure out your skin IQ store credit which I don ’ open... On their company 14, it has been a `` Rouge '' client for some time with! Ve emailed, I spend too much $ $ with this retailer the said. Below to learn more or submit your own review, reprinted, or! Ve messaged them through Facebook emails saying there was a 6 hour drive from my Sephora order I to! Sephora has updated their hours and services trying to inform existing and new consumers of Sephora 's.!
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